Choose, request, drive.
Booking a car here takes five steps. The first costs nothing. The car is yours once you have approved, signed and paid.
Choose a car and send a request
Pick the car, your dates and times, and where you want it: at our location, at the car owner’s location, delivered to an address or at the airport. Any time of day, with at least 2 hours’ notice. No card and no payment at this point.
YouWhat you tell us
- The car, pickup and return dates and times, any time of day with at least 2 hours’ notice
- Where you get it and return it: our location, the car owner’s location where offered, an address or an airport
- The driver’s name, age and contact details
- Licence class and which coverage option you plan to use
We confirm the car and the price
A person checks the car’s calendar and your details, then sends the full price with fees and HST. If something has to change, such as the pickup time or the car, we say what and why. That price is an offer, open for 24 hours. It does not hold the car.
CarmaCarsWhat we check and send back
- That the car is free and the trip is 30 days or less
- The rental charge, delivery and pickup fees, any young driver or additional driver fee, extras and 13% HST
- The deposit amount, shown separately because it is taken about 1 hour before pickup
- The price of coverage bought through us, if you chose it
- Anything we need to adjust, and why
- The price is an offer, open for 24 hours. It does not hold the car
You approve, sign and pay
Sign the rental agreement online and pay through our checkout with a credit card in your name. The car is booked once the payment goes through, and not before. If someone else pays for the same car and dates first, we tell you and offer another car or other dates.
YouWhat you do to confirm
- Sign the rental agreement online and tick the four consents
- Pay the total through our checkout with a credit card in your own name
- Choose non-refundable if you want 10% off the rental charge
- The car is booked at this moment. If someone else pays for the same car and dates first, we tell you and offer another car or other dates
We check your licence and coverage
Send a photo of your licence, front and back, a selfie holding it, and proof of your coverage option. We need these at least 24 hours before pickup.
You, then CarmaCarsWhat we need before pickup
- A photo of each driver’s licence, front and back
- A selfie of each driver holding their licence
- Proof of your coverage option, or payment for coverage bought through us
- All of it at least 24 hours before pickup
Pick up, or we deliver
Bring your original licence and the card you paid with. The deposit is taken about 1 hour before pickup, and we photograph the car together.
BothWhat happens at handover
- We hand the car only to the renter, in person
- We check your original licence and the physical card you paid with
- We take the deposit about 1 hour before pickup: a card hold for 7 days or less, a refundable charge for longer
- We complete the condition report and photo set together, and you both sign it
Bringing it back
Return the car on time, with the same fuel or charge, and all the keys. We inspect it with you and compare it with the pickup photos.
- Deposit released
- Within 7 business days
- Grace period
- 30 minutes
Need it longer? Ask before your return time. An extension has to be confirmed in writing and paid before then.
After the rental
| At return | We check kilometres, fuel or charge, cleanliness, keys and any new damage, with you there |
|---|---|
| Within 48 hours | We tell you about any damage that could not be seen at return |
| Within 7 business days | You get an itemized statement and the balance of your deposit |
| Up to 30 days | We may hold back the amount expected for an open toll, ticket or claim, then apply or release it |
| Later | Tolls and tickets that arrive afterwards are billed with a copy of the notice |
What you agree to when you sign
Four consents sit beside the signature. Every box starts unticked.
Tracking and disabling
Every car has a GPS tracker. It records location, speed and distance, not sound or video. A moving car is never disabled.
Identity verification
We check your licence against a live photo of your face. You can ask for a staff review instead of the automated match.
Electronic signature
You sign and receive the agreement and notices electronically.
Card authorization
We may hold or charge your card for the total, the deposit and later charges such as tolls.
Find the car first.
The request takes a few minutes and costs nothing.