These terms apply to everyone who uses carmacars.ca and its renter, owner and staff portals (the "Site"). The Site is run by CarmaCars ("CarmaCars", "we", "us"). By using the Site or opening an account, you agree to them. Last updated: October 8, 2026.
1. How the documents fit together
These terms cover use of the Site only. Each rental is governed by the Vehicle Rental Agreement you sign for it (the "Rental Agreement"). An owner's vehicles are governed by the Vehicle Enrollment Agreement and the Title-Holding and Lease Agreement (the "Owner Agreements"). Staff and contractors are governed by their agreements with us. If these terms conflict with one of those agreements, that agreement prevails. Part 2 explains how we handle personal information. Part 3 summarises refunds.
2. Accounts
You must be 18 or older and able to make a binding contract. You must give true and current information, hold only one account and keep your password secret. You are responsible for everything done through your account until you tell us it has been compromised. If you act for a business, you confirm you have authority to bind it.
3. Bookings and prices
- A listing is an invitation, not an offer. Your booking is accepted only when we confirm it.
- Before you pay, we show you the vehicle, dates, total price with fees and tax, the Deposit and the Rental Agreement. You can correct or decline at that point. We email you a copy of the signed agreement.
- Until we confirm, we may decline a booking or correct an error in price, availability or description. You may then withdraw and receive a full refund.
- Prices are in Canadian dollars. You pay us through our checkout for every booking, including a vehicle whose owner manages the rental. We may change prices at any time, but not for a booking we have confirmed. Charges that arise under the Rental Agreement are separate.
- Photos are representative. Colour, trim and features may differ.
- Driver requirements, deposits, coverage, fees and cancellation are set by the Rental Agreement.
4. Owners
A vehicle is enrolled only when the Owner Agreements are signed and we confirm it in writing. Earnings figures on the Site are examples, not promises. Tracker access in the owner portal may be used only to protect your own vehicle, as the Enrollment Agreement says. You keep live location, but your lock, alarm and shut-off controls are blocked during a rental we manage.
5. Acceptable use
You must not:
- give false information, impersonate anyone, or use another person's documents or card;
- book for a driver who is not named on the booking;
- access an account, portal area or data you are not authorised to use;
- scrape, copy, overload, probe or reverse engineer the Site, bypass its security or introduce harmful code;
- interfere with a tracker or with any vehicle control;
- use the Site to build a competing service or to solicit our owners, renters or staff;
- abuse or threaten our staff; or
- break any law.
Staff and contractors may use their portals only for assigned work.
6. Intellectual property
The Site, its software, brand, text and photos belong to us or our licensors. You may use them only to book and manage rentals or vehicles. You keep ownership of what you upload, such as photos, messages and reviews. You give us a free, non-exclusive licence to use it to run our business and handle claims, and to publish your reviews. You confirm you have the right to upload it.
7. Third-party services
Other companies provide payments, identity checks, maps, messaging and optional rental coverage on their own terms. We are not responsible for their services or for sites we link to. A booking made through another platform is governed by that platform's terms.
8. Electronic communication
Agreements are signed through an electronic signature service. You agree to receive agreements, notices and statements by email, text message or through your portal. You must keep your contact details current.
9. No promises about the Site
We work to keep the Site accurate and available. We do not promise that it will be uninterrupted or free of errors. To the extent the law allows, we exclude all warranties not stated in these terms.
10. Limits on our liability
Nothing in these terms limits your rights under the Ontario Consumer Protection Act, or any liability the law does not allow us to limit. Subject to that:
- we are not liable for indirect or consequential loss, lost profit or data, third-party services, or events beyond our reasonable control;
- our total liability arising from the Site is limited to $100; and
- our liability for a rental or an enrolled vehicle is set only by the Rental Agreement or the Owner Agreements.
You must repay any loss we suffer because you broke section 5.
11. Suspension
We may suspend or close your account, or refuse a booking, if you break these terms, give false information, fail identity verification, owe us money, or put people, vehicles or our business at risk. A confirmed booking is then dealt with under the Rental Agreement. You may close your account at any time. Amounts you owe remain payable, and we keep records as Part 2 says.
12. Changes
We may update these terms by posting the new version with its date. We will email account holders at least 15 days before a significant change. If you do not agree, you may close your account. A change never alters a booking we have already confirmed.
13. Law and general
Ontario law governs these terms, and claims may be brought in the Ontario courts. If part of these terms is unenforceable, the rest stands. We may transfer these terms. You may not. Contact us at contact@carmacars.ca.
Cancellation and refunds
Your refund depends on when we receive your cancellation. This is a summary of section 7 of the Rental Agreement, which governs.
| When we receive your cancellation | Refund |
|---|---|
| Within 24 hours of booking, and 48 hours or more before the start | 95% |
| 48 hours or more before the start | 75% |
| 24 hours or more, but less than 48 hours, before the start | 50% |
| Less than 24 hours before the start, or after it (including a no-show) | None |
| Non-refundable booking (10% discount on the rental charge) | None |
| CarmaCars cancels | 100%, including non-refundable bookings |
The first row that fits applies. The "start" is the pickup time on your booking.
- How to cancel. Cancel in your renter portal or email bookings@carmacars.ca. Notice counts from when we receive it.
- What the percentage applies to. The total you paid at booking.
- Deposit. Taken about 1 hour before pickup. Any Deposit already taken is returned in full when a booking is cancelled.
- How refunds are paid. To the card you paid with, within 10 business days after cancellation. Your bank may take longer to show it. A Deposit taken as a card hold is released, not refunded.
- Early return. Returning the vehicle early earns no refund.
- Identity check. If we cannot verify a driver, we refund what you paid. False documents, or no confirmed Coverage Option at pickup, count as cancelling at that time.
- Breakdowns. Section 11 of the Rental Agreement covers replacement vehicles and refunds for unused time.
This policy does not limit any cancellation or refund right the Ontario Consumer Protection Act gives you.